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Important Notice on New EU Customs Regulations

Starting from July 1, 2026, the European Union will introduce new customs rules for small parcels valued at €150 or less and shipped from non-EU countries.

As a result, all directtoEU orders will be subject to additional customs fees. Details are as follows:

Transition period (July 1, 2026 – July 1, 2028):
A fixed duty of €3 per HS code category will apply per parcel.
If multiple items under the same HS code are shipped in one package, the €3 fee is charged only once. Different HS codes will be charged separately.

How it will be charged:
Based on the HS codes in your order, the applicable customs fees will be collected at checkout.

We will continue to optimize packaging and shipping to help minimize customs costs for you.

Thank you for your understanding and support.

If you have any questions, feel free to contact us.

 

Are your rhinestones made of glass or acrylic?

Our rhinestones are made of high-quality glass and are very sparkling.

What's different between DMC and Non-DMC rhinestones？

Non-DMC is of higher quality and looks more shinning, while DMC is economy grade, more thicker and less shinning.We recommend choosing Non-DMC rhinestones.

Why does the price change at checkout?

The prices include VAT, due to the different VAT rates in different countries. When you select your location, the price will change according to your location.

What is your return policy?

We do not support no-excuse returns at this time due to expensive shipping costs. However, we accept returns for product quality problems or if the wrong item, color, or size is sent. If approved, refunds will be processed within 10 business days. Contact us at sales@beadsland.com if more than 15 business days have passed since your return was approved.

How to use hotfix rhinestones?

The Ironing temperature is about 170~180℃（338~356°F）, which can be adjusted according to different fabrics.
The ironing Time is about 10~35 seconds,which can be adjusted accroding to the size of rhinestones.
If your iron don't have temperature mark,please turn to "cotton".
You may also try with hotfix rhinestones applicator,which is easier to work.For the beginner,we suggest to use hotfix rhinestones applicator.

Below are iron time suggestion:
DMC hotfix rhinestones
Size range Iron hotfix rhinestones applicator
small size

SS6-SS12 10-15 seconds 10-15 seconds
midium size SS16-SS20 15-25 seconds 10-20 seconds
large size SS30-SS40 25-30 seconds 20-25 seconds

Non-DMC Hotfix rhinestones
Size range Iron hotfix rhinestones applicator
small size SS6-SS12 15-20 seconds 10-15 seconds
midium size SS16-SS20 20-30 seconds 15-25 seconds
large size SS30-SS34 about 1 minutes about 1 minutes
SS40 about 1.5 minutes

SS50 about 2 minutes


Usually,if the rhinestones pell off,it's because of the working temperature is too low or the time is too short. if the glue flows from the edge of rhinestones ,it's because the temperature is too high or the time is too long.You may try on some scrap first.
Very important,please waiting untill the rhinestones getting cool after iron,then you can test if it adhered well.otherwise, since the glue is still hot and melted,so it's easily be pelled off.

What is the difference between Hotfix and DMC hotfix?

Hotfix is of higher quality and looks more shinning, while DMC hotfix is economy grade, more thicker and less shinning.We recommend choosing Hotfix rhinestones.

Do you have any sort of additional discounts for businesses?

This site is mainly for business buyers,Order $29 get 5% off，Order $59 get 7% off，Order $99 get 9% off.

How many facets are glass rhinestones

Our rhinestones are with 12 facets.

How do I return an Amazon order?

For all Amazon orders,Amazon is responsible for all collections, shipments and after-sales service.and We are not able to contact their warehouse directly as well as deal with after-sale issues. Therefore, please contact Amazon Customer Service for replacement or return.

（1). Use your Amazon account to log into 

US: www.amazon.com

DE: www.amazon.co.de

UK: www.amazon.co.uk

FR: www.amazon.co.fr

ES: www.amazon.co.es

IT: www.amazon.co.it

（2).Pull down to the bottom of this pageand find "Help" button , and click on it to get into a new page

（3). Find "Need more help " inthe middle of this page and move it to this button and you will see"Contact Us " and click on it .Then you will get in touch with AmazonCustomer Service Associate.

（4）Or you may choose to call the Customer-Service by number

US：+1-800-372-8066

DE: +0800-7234382

UK: +44-2070-8479-11

Sorry for all inconvenience